Wallace Genesis

Bill Wallace, please take note. Getting to know a dealership truly happens when you spend time waiting while your car is being serviced, and my recent experience at Wallace Genesis of Stuart provided ample opportunity. From a facility standpoint, this dealership is gorgeous. The waiting area and amenities are stunning—I only wish my own owner’s bath were as luxurious. The service department is truly top-notch, largely thanks to the Service Manager, Jamie. He is not only highly professional but also possesses a quiet charm. Jamie excels at keeping everyone up to date on their vehicle's status, listening intently to customers, and going out of his way to accommodate their needs. It genuinely feels like the word "no" is not part of his vocabulary. Mr. Wallace should take note: Jamie’s Service Excellence sets the absolute highest bar for customer care within the organization. I have also been very pleased with our Sales Representative, Fendy, who seems to uphold this same, exceptional level of Service Excellence. Area for Improvement: Sales Process While the service and individual sales representative experiences were excellent, the overall sales process was a bit disappointing. I was somewhat turned off—though not entirely surprised—by upper management’s closing tactics. Specifically, the process of adding warranty options after the negotiations and initial sign-off could have been handled with more transparency. Why introduce a negative experience at the very end of what should be a rewarding transaction? The upper management involved in the closing stages could significantly improve by taking notes directly from both Jamie and Fendy. Overall, the experience was pleasant, driven by the outstanding service provided by Jamie and Fendy. However, the dealership needs improvement in the final stages of its sales process to ensure the customer walks away with a positive, fully transparent experience from beginning to end. P.S. We love our GV70 Sport/Advanced

Took my car in for the 7th time for different issues over the last two years, yesterday. Was told the check engine light that was on, was not a problem, they cleared it and sent me on the way. Check engine light came on again today while I was driving, so I pressed the service link button and was connected with a Genesis rep. She called the dealership to make an appointment with me on the line. Some girl came on the line, was rude when I asked questions about towing and then hung up. The Genesis Link employee was so shocked, she said she would escalate it to a Case Manager because that was unprofessional behavior. The attitude on these people for and I quote, “white glove treatment”, “Genesis family”, “Premium brand”. I’ve spent more money on car rentals while driving a Genesis (because they never have loaners) than I’ve ever spent in my whole life. I never had this problem with Mercedes. If you want to make your car payment and also pay for car rentals, Wallace Genesis is your go to. I’m glad I don’t treat my profession like these people treat theirs. Service guy Jaime, has been solid tho.

My wife and I drove from Ft. Lauderdale to Stuart, over 70 miles, to buy our Genesis GV80. Why? Because after weeks of frustration with our local dealers, including the one we bought our GV70 from, Wallace made the process easy. They demonstrated integrity, showed kindness, and were very courteous through the entire process. I've bought over 30 cars in my life and I can honestly say that this one was the best experience ever, thanks to our sales rep, Devyon Durham. I will recommend Wallace to all my friends, family and neighbors. I'll even offer to make the long drive to Stuart with them.

I had an outstanding car-buying experience thanks to Fendy. He was absolutely phenomenal from start to finish. The entire process was quick, easy, and completely stress-free. Fendy is extremely knowledgeable about the vehicles and took the time to explain everything clearly, making sure I felt confident in my purchase. His professionalism, efficiency, and friendly approach truly set him apart. I highly recommend working with Fendy if you’re looking for a smooth and enjoyable car-buying experience.

I recently purchased a Genesis GV70. I want to give a huge shout-out to my sales associate, Fendy. Fendy was extremely knowledgeable, professional, friendly and patient with my decision making. I hope that management realizes his worth - as he is truly an asset to the dealership. Also a shout-out to the lovely receptionist I spoke with today. She is an excellent first impression.