Wallace Hyundai

We went in to look at Hyundai Palisades and we were delighted to find a brand new hybrid that had everything we needed. They were generous with our trade (it was pretty nice) and we never felt pressured. Steven the salesman had a nice manner and we learned a lot about the newest model together. The car we liked was on the lot for 36 minutes when we saw it! Thomas D’Amore the manager was genuine and sincere. He got us over a couple bumps in the road with honesty and grace. We love our new SUV!

My daughter Tajarelle James bought in her 2021 Hyundai Elantra on April 29th because her car shuts off and reads engine off switch to neutral. She dropped the car off on April 29, 2026 Wednesday. After the car was inspected she was told the fuel pump was the major problem, we paid the hundred deductible to get fix plus some other service items they said was needed that came up to $578.00. We picked the car up on April 30th. After we picked up the car on Thursday April 30th while she was driving to work the car shut off again and read the same message. She brought it back that same day and they said they reset all the codes twice and it is fixed now. On Friday May 1st when she was driving to work in the morning the same code showed up again and she had to bring it in again. At this time they gave her a rental car and kept the car until Thursday May 7th. The car shut off again on her Saturday May 9th she retired back to Hyundai and they gave her the rental car back and said a service representative would drive her car for a week to see if anything comes up. She picked up the car on May 15th and they said the message didn’t show up all week while the car when being driven. My daughter drives off the lot and the code showed up 7 times. I called Steve the service manager and he said to bring the car back in, at this point I’m upset but trying to keep my cool . I went to my daughters job so that I could drive behind her while we took the car back. Has we were leaving out the parking lot of her job the car shut off again in front of me, she switch engine off and starts the car back up, 10 miles down the road it happens again. My daughter was lied to and she didn’t want to be bothered with it anymore. I just want to warn everyone about this dealership horrible No sense of empathy. They didn’t even escalate the problem up, Just telling me they have never seen this before. I would like for the owner of Wallace Hyundai to reach out to me.

I don’t often leave reviews for auto dealerships, but I wanted to share my great experience with Wallace Hyundai. The team — David, Dane, Tom, Brandon, Gino, and Jennifer — went above and beyond to make me feel like a valued customer, almost like family. We spent some time negotiating, and at no point did I ever feel pressured to make a deal I wasn’t comfortable with. Although we didn’t reach an agreement the first day, they called me back the next day, and we were able to close a fantastic deal. I highly recommend working with the team at Wallace Hyundai if you’re looking to purchase a car with one of the best warranties in the business and a truly customer-focused experience.

I want to warn others about my experience with this dealership, especially regarding their claim of selling “certified” vehicles. I purchased a car on February 5, 2026, trusting that it was in good condition as advertised. However, within just three days, I had to return it for service. The situation was extremely dangerous I almost got into an accident because the steering wheel stopped responding, and all the electrical systems in the car shut down while I was driving. Despite being told the car was in good condition, it clearly was not. After bringing it in for service, I expected the issue to be properly resolved. Instead, when I received the car back, the problems either persisted or became even worse. I later realized that I was the third owner of the vehicle, which raises serious concerns. It seems very likely that the dealership was aware the car had mechanical issues and chose to hide them instead of being transparent. At this point, the dealership should have taken responsibility, accepted the return of the vehicle, and refunded the money I had already paid. Their solution was to push me into trading in the same defective car and purchasing another vehicle, which would have resulted in me losing the $11,000 that we put down. When we tried to discuss the situation with Amir, the General Manager, his attitude changed drastically. At first, he was polite only as long as the terms benefited him. But once we raised concerns and tried to explain how frustrating and unfair the situation was, he became disrespectful, raised his voice, and spoke to us in an unprofessional manner. Be aware: Mr. Amir, the General Manager, is not someone who handles concerns respectfully. His behavior became aggressive and intimidating, especially toward me as a woman, and the interaction made me feel very uncomfortable and unsafe. He gave us an ultimatum: “You have option A or B take it or leave. You’re free to go.” This kind of treatment is unacceptable, especially for customers who are dealing with a serious safety issue and a significant financial loss. Customers deserve honesty, safety, and respect. This experience showed a lack of accountability, poor customer service, and questionable business practices. Management should be better trained in communication, professionalism, and how to handle customer concerns with respect and dignity. I strongly advise others to be cautious when dealing with this dealership, especially when they claim a vehicle is “certified.” Finally, I have to be honest and admit that the only person who really showed professionalism and willingness to help was Wilson Fuertes, amazing guy.

I was very happy with purchase of our Tucson. Cory was very helpful with showing us all the safety features of the car. He helped with the pairing of my phone . And going over all the bells and whistles. Thanks Cory for a great deal.. alone with Dane and Jennifer. Great team of service associates.