Walt Massey Chrysler Dodge Jeep Ram Lucedale

We had the issues with onstar. Had to have 4 long calls with onstar and two trips to back to dealership they determined that is was the vehicle. We carried it Walt Masseu to have it fixed. While leaving dealership I noticed that the clock changed and car was tow haul mode. It wouldn’t stay in normal. This was why we were burning a tank of gas rapidly. We went back in and they decided it was a module. We had to order the part so we are now at the dealership a 4th time hoping to be the last. We will see I feel like a brand new Tahoe should take priority and should not have to wait. In line.

The best and most painless car-buying experience I’ve ever had! The people at Walt Massey Chrysler Dodge Jeep Ram were honest, straightforward, and gave me their best price right from the start. Wonderful people to work with, and a special thanks to Aaron and Norris. They had my new vehicle cleaned, fueled up, and ready before I even walked through the door. These two walked me through every step of the buying process, showed me all the features of my truck, and sent me on my way feeling confident that I made the right decision. I would highly recommend this dealership and their team to anyone looking to buy a vehicle. THANK YOU!!!

My experience with Walt Massey has always been great. The people are always friendly and professional. Most importantly, they are very helpful. It didn’t take long to get my vehicle serviced and that’s what matters. Thank you very much.

Here’s an update of the review they deleted. Broken steering knuckle less than 1000 miles almost killing my wife and kids. GMC does not stand behind their products. UPDATE 8/14/2025 Walt Massey GMC and Marianna GMC still are playing the blame game. Neither want to accept responsibility. These people do stand behind their products, and do not care about you nor your family. They were sure quick to answer any questions before purchase ; after that it was best of luck. Did not even call and ask if anyone was injured in the wreck. State trooper and local law enforcement both stated faulty equipment in report. It is clearly obvious what happend. Please do your research and stay away from GMC ; especially WALT MASSEY GMC who claims to be a local dealership when in reality corporate owned.

I recently purchased a Dodge Durango. Within one week of purchase the vehicle began shaking and misfiring. We were devastated. Life was dark and bleak. Under the crushing weight of a car payment with a broken vehicle, Jordan Strickland (The service tech) appeared on golden wing and raised us from the depths of despair. He (with the help of Gill) got my repairs covered under warranty, provided a loaner vehicle (a new jeep wrangler) AND had the vehicle repaired and back to us before Easter weekend. Not only am satisfied with the satisfactory job performed; but also, will never forget what they did for me. My life will forever be changed from this service visit to Walt Massey. I would recommend nobody else touch your vehicle except Jordan Strickland. I know I won’t. My only gripe is Jordan promised me a bag of beef jerky I’m still yet to receive. Gill did a good job too. Thanks guy!