Watertown Ford

I purchased my first vehicle from Watertown Ford and the process was seamless, friendly and efficient. I ordered a 2026 Ranger Raptor and my experience with everyone at Watertown Ford was positive beginning with ordering the truck several months ago. They kept me updated with the progress, informed me of various financing options and I experienced an exceptional car delivery and closing experience. I will definitely buy from them again.

I had an excellent experience at the Ford dealership service department in Watertown. I brought in my Ford Escape for an issue with the keyless entry, and the team was extremely helpful from start to finish. They diagnosed the problem quickly, explained everything clearly, and made sure the repair was done correctly. Everyone I interacted with was friendly, knowledgeable, and professional. They made the whole process easy and stress-free. I truly appreciate their honesty and the high-quality service they provided. Thank you to the Watertown Ford service team for taking great care of my Escape—highly recommended!

Great experience purchasing a new Lightning XLT from Patrick and his team. Seamless process transferring the vehicle I wanted from another dealership farther away, great communication throughout the process and very patient going over details and educating me on leasing and EV charging. Even bundled all the documents needed for the state rebate and emailed them after purchase. I had a Z-Plan discount so I didn't haggle and can't speak to pricing, but they made sure to get me all the available rebates from Ford and save me as much as possible.

I recently purchased a new F150 Lightning from here. I worked primarily with a man named Jesus, and he made the whole process so easy and painless. I have been to other dealers that knew next to nothing about EVs (this is my first experience with an all-electric car) and any questions I had were answered without hesitation. It felt like the entire sales staff knew all the available rebates and offers, and helped a ton in making my dollar go as far as possible. TL;DR - The up-sells weren't high pressure. It was very clear what I was and wasn't purchasing. I genuinely felt like they had my best interest in mind. Would buy from again.

Have been dealing with Tim in sales for 25 years, going back to the Muzi Ford days. Very friendly, knows his job well, and provides outstanding customer service. That why I have bought 25 trucks, and several cars from him over the years. Thanks Tim!