West Motor Company
Preston, ID
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# Summary The dealership receives polarized reviews, with most customers praising the knowledgeable and personable sales staff, smooth purchasing process, and attentive follow-up service. However, one customer reported serious concerns about vehicle condition, misleading descriptions, and overpricing, citing structural damage and mechanical issues that made the vehicle unsafe to drive.
Theyre asking 5 grand above book for an 05 Dodge Ram 2500 they have listed currently. I offered them book value and they said they were already losing money. I highly doubt that. I even offered them 15,000 in cash. Cash talks. They passed up on it. Kinda glad they did, they sent me 4 videos of the truck and there's tons of rust underneath on the frame and suspension parts. The seats are torn up, clearcoat is peeling everywhere, there's dents and dings, the hood doesnt stay up without being propped with something. They literally want 20 grand for that? Cmon! They also lied and told me they didn't know if it had a tuner. Then showed me in one of the videos that it does. Also states on their website it has a G56 trans when in fact it has an NV5600 trans. Misleading information. They supposedly painted the hood, but didn't take the time to fix the clearcoat or any of the other issues on the truck? I've seen nicer ones on marketplace with almost 300,000 miles. This one has 175,000 miles and looks like a pile and like it was owned by some teenager who abused it. Dont waste your time. Its a 12k truck all day long. Im in sales too, I know all the tricks. They didn't foop me for one minute. Oh and apparently they've had it at two of their dealerships for a total of almost 6 months! Hmm....I wonder why? Overpriced much? I've literally seen nicer ones at the junkyard. **Update** I actually drove down to look at and potentially buy this truck and talked them down to $12,500. Took it to a local mechanic shop that said it needed at least $3000 in work and drove very dangerously at high speeds due to having a severe amount of steering play. They also told me it looked like the truck had been wrecked at some point and someone put it back together in their garage. The exhaust wasn't even hooked up when I went to look at it and it was hanging down. Not to mention the significant amount of rust underneath the truck and behind the fender flares. Told the dealership I wouldn't even give them $1000 for it. I highly recommend not going here and buying any vehicle.
I had a great experience buying a used Ford truck from West Motor Company. The service was excellent from start to finish. Wyatt, my salesperson, was extremely helpful—since I was coming from out of town (about a 2-hour drive), he sent me plenty of pictures and a detailed walk-around video so I could see the truck ahead of time. When I arrived, everything was exactly as he described—no surprises, which I really appreciated. Caden in financing was also great to work with and made the process smooth and straightforward. What really stood out was the follow-up—Wyatt even texted me the next day to make sure I made it home safe. That level of service goes a long way. Overall, these guys are awesome. I’d definitely recommend them to anyone looking for a vehicle.
This was by far the easiest experience I’ve ever had buying a vehicle. In and out within an hour, Wyatt was knowledgeable about the vehicle and the process. I don’t have perfect credit, and they worked a fair deal and it was affordable. My trade in value was more than fair. I would easily buy my future vehicles from here.
Great experience here buy a new chrysler pacifica. I worked with Wyatt as my Sales rep and he was awesome! Very helpful, knowledgeable, and not pushy! Spent plenty of time helping me. He had a great attitude and made it a great experience. The finance team was great too. They just seem to have a great team, great culture!
Purchased a car a week ago was the best car buying experience ever. I hate the car buying process but there was no pressure. It was quick and painless. Will recommend to all my people. Wyatt was awesome to work with even followed up with a couple days after.
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