Westfield Ford

I brought my vehicle in for a hitch installation and picked it up with a dent on the rear door that was not there before. The dent is on the body line, so it’s clearly visible. What makes this even more frustrating is that the vehicle was barely two weeks off the lot — I had just purchased it from this dealership. This is also my fifth vehicle from them, which makes this experience even more disappointing. I contacted them right away, sent photos, and was told someone would follow up. No one ever did. Damage is one thing, but the complete lack of accountability and communication afterward is unacceptable. Hard to trust a dealership that won’t stand behind their work or take responsibility when something goes wrong.

This place is everything that gives car sales a bad name, absolute nightmare of a dealership. They'll lie about anything they're not legally obligated to be honest about. Lied straight out the gate about having the car we went all the way there to see. I'm no stranger to car sales games but even I wasn't prepared for these vultures. Left with the car they wanted to sell rather than what we wanted to buy, luckily it grew on me but was definitely robbed of that new car joy. If it had ended there I wouldn't be writing this review. Not only was it the worst car purchase experience I've ever had but they've harassed us ever since. And I don't mean just checking in occasionally despite clearly stating we'll never do business with them again, I'm talking aggressively pursuing us despite anything we say. They even lie about that, claiming we're stuck interacting with them because we purchased a car one time years ago. No matter what we tell them, beg them, block them, yell at them, they just won't go away. They are the sleaziest, most aggressive, dishonest dealership I've ever had the displeasure of doing business with and I cannot warn others enough to stay far far away!

Purchased my brand new bronco from here, Miriam was such a pleasure to work with the made the car buying experience easy. The dealership is a solid choice for service and purchasing a vehicle everything was great. Great deals on cars and fair pricing. Every staff member took care of any concerns I had and I will definitely come back. Go here if you want a no nonsense car buying experience!!! Thanks guys 😁

Just purchased another Ford F-150 from Westfield Ford, and once again, they absolutely exceeded my expectations. I truly couldn’t be more grateful for the way I was treated — not just as a customer, but like family. Nick, my sales rep, was everything you want in a professional — knowledgeable, honest, no-pressure, and genuinely committed to making sure I got exactly what I needed. He went above and beyond with every question I had, and made the whole process smooth, clear, and fast. Top-tier experience. Moe in finance was also phenomenal. He made the paperwork side of things painless and transparent, breaking everything down in a way that made complete sense. He got me an excellent deal, explained every option, and made sure I left confident in every decision. Shout out to the detailing team — the truck was spotless and shining like it just rolled off the showroom floor. It’s obvious they take pride in their work, and that attention to detail didn’t go unnoticed. And lastly, a huge thank you to the ownership and leadership at Westfield Ford. It’s clear from the culture, the energy, and the consistency of service that this team is run by people who care deeply about doing things the right way. This is now my second purchase from Westfield, and with another vehicle already on order, I can confidently say they’ve earned me as a lifelong customer. The entire team continues to set the bar, and I truly appreciate the level of care and professionalism every time I walk through their doors.

Horrible dealership. I responded to an internet ad for a used car they had listed. I ended up making an offer on the car and received a counter offer from them. I agreed to their offer and promptly put earnest money down on the car to hold it until I could get there, since I’m out of state and also needed to go to the bank. The next day I requested a Bill of Sale so i would know how much money to have the cashiers check made out for. They emailed it to me, I took it to the bank and had the cashiers check made. The next day I get a text from my salesman saying their general manager is cancelling the deal, says they were going to lose money on it. I don’t believe him, he’s probably not making as much money as he wants on the deal. So, I got screwed over. Just an FYI, according the BBB, this dealership is not a member… buyer beware, they don’t honor their deals.