Westridge Buick GMC
Lloydminster, AB
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# Summary The dealership receives consistently high praise for friendly and attentive salespeople who provide excellent customer service, transparent communication, and smooth purchasing experiences. However, one customer reported a significant dispute involving undisclosed engine damage on a used vehicle that the salesperson had claimed was "100% reliable," resulting in thousands of dollars in unexpected repairs and an unresolved complaint.
Vaughn was very helpful with our vehicle purchase, great communication with us. Test drives were great and helpful with deciding on my new ride. The whole experience was excellent, sales and financing were very informative. Best vehicle sales experience we've had over the years. Thanks again Vaughn!
I bought a brand new Buick Enclave and it is such a nice vehicle! Keely was nothing but amazing! She went above and beyond to make sure the process went smoothly. Any questions or concerns I had she made sure she got back to me right away no matter what time of the day it was. I would highly recommend going to see her if you are in the market for buying a vehicle! Denni was great when it came to the financing part. She also went above and beyond to get back to us as soon as possible. Within a matter of 48 hours she had everything ready for us. Westridge is amazing and I wouldn’t vehicle shop anywhere else! Thanks again!
If the truck was "100% Reliable" according to the salesperson, why did it show up with $10,000 in engine damage? I don’t leave negative reviews lightly, but after two months of dealing with Westridge GMC, my experience needs to be shared. I was promised by Keeley S a vehicle that had "gone through the shop" and had "the opposing province's inspection performed". When I asked about its mechanical condition, I was told, verbatim: "100%. If it wasn't I wouldn't have even offered having it delivered and i'd have wanted you to see it first." The vehicle was delivered, and immediately upon my first start, I saw "Low Coolant" on the cluster. A third-party shop and my local GMC dealer both confirmed the diagnosis: Bad head gaskets. Day 1. Quotes ranged from $8,600 to $10,500 for a truck I was promised was 100% reliable. Sales Manager Josh G’s best offer was for ME to drive the truck 7 hours each way and still pay 50% of their shop's cost. Roughly $2,900 out of my pocket for their mistake. They refused to unwind the sale or cover the actual cost of the damage they sold me. I diagnosed the blown head gaskets in 30 minutes with no tools. Why couldn't a GMC dealership, one that sold this truck new and serviced it most of its life, do the same? I initially planned to sue, but after an AMVIC investigation and consulting a lawyer, I decided against it because proving they "ought to have known" is nearly impossible. AMVIC noted the previous owner was "very uncooperative" with their investigator. Crucial Advice: AMVIC told me directly that Mechanical Fitness Assessments (MFAs) provided by dealerships DO NOT require them to look at the engine, transmission, or driveline at all. You cannot trust the salesperson or the dealership’s paperwork. A pre-sale inspection by an independent shop is mandatory if you still choose to buy here. If you value transparency and mechanical integrity, do not buy from Westridge GMC. They were in a hurry to sell and offered a $5k discount, but a discount is not a license to sell broken vehicles without disclosure. When they sold me a truck with major engine damage, they failed to offer a reasonable resolution. The truck was repaired at my own expense. The final bill was $7,619.60. I am fortunate enough to be in a position to cover a disaster like this. Are you?
"I had such a fantastic experience working with Dyan to trade in my Nissan Rogue for a 2026 GMC. I’m not exactly an expert when it comes to vehicles, so I had plenty of questions, and Dyan was incredibly patient and accommodating throughout the entire process. She has an impressive depth of knowledge about her products, but what really stood out was her approach—she is never pushy. You can honestly feel her genuine care and concern for her customers, which made a huge difference. I felt completely supported and at ease every step of the way. If you’re looking for someone who is knowledgeable, kind, and truly looks out for you, I couldn't recommend Dyan enough!" Thank you Ate Dyan! Thank you Krista as well :)
Keely provided outstanding service throughout my GMC Sierra 1500 Elevation purchase. She was friendly, professional, and made the entire process smooth and stress-free. She answered all my questions and ensured everything was handled perfectly. I truly appreciate her dedication and excellent customer service. Highly recommended!
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