Wheels West
Susanville, CA
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Google Reviews
# Summary The dealership receives strong praise for friendly, honest staff members who go above and beyond to help customers find vehicles and secure financing, with multiple reviewers highlighting personalized service and fair pricing. However, one customer reported a significant issue where a vehicle was sold to another buyer after their loan had been approved, resulting in wasted time and unnecessary expenses.
I recently purchased a truck from Wheels West and couldn't be happier. Michael was friendly, honest, and perfessional. I live 7 hours away so we worked the details out over the phone then I drove to the dealership for a test drive. The truck was as described, the price was right, and the process was quick and easy. I would buy from them again. Thank you again Michael!
We want to thank Mike Isaacs for his help in finding the perfect car for our Granddaughter, Amy. She is ever so happy with it too. Mike is a true asset to Wheels West & we will be back when another car is needed! Thank you so much Mike and Wheels West :D
Just bought a Great little car from Wheels West. Thank you Ed Cambell my sales person for your kindness, and honesty and Mike for getting the loan I needed for this Ole Gal on a retirement fixed income! I'm so Stoked! You Guys went that extra mile for me, and I can't Thank You enough!!!😍 These Guys really Work for You the customer! 10+ out of 10 in my book!
Absolutely ridiculous! Knowing we were waiting on the final paperwork with the bank for the loan on a car, they sold it, so they waisted our time getting the loan and waisted the banks time as well because as soon as our loan got approved they sold the car out from under us. Caused us to get insurance for the car for Absolutely nothing! Not even worthy of one star.
Awesome experience with an amazing good deal shopping within my community, thankful to be from a small town with huge hearts. No stress auto shopping at it's finest. Came out with a good 4x4 for back roads and wolf toting. Stoked is an understatement. Thank you!
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