Whitecap Chevrolet Buick GMC “Whitecap is an AMVIC Licensed Business”

Had the pleasure of dealing with Devon on my new to me truck purchase. I was coming from out of town and I’m quite picky on my vehicles on how they’ve been maintained and kept up. Devon was patient with me and willing to do everything I asked him for over the phone! Took 3 videos of everything for me, sent multiple pictures and was impressed at how willing he was to go out multiple times to answer all my questions! From walking in to test drive to walking out with the truck was less than 2 hours. I’d highly recommend this dealership and Devon!

I had a fantastic experience at Whitecap! They worked very hard to find something within my budget and get the vehicle I actually wanted. Huge thank you to Allison and Katy for everything! Would and will recommend.

If you're looking for a dealership that values customer service and honesty, Whitecap is the place to go! Our salesperson, Devon took the time to understand what we’re looking for and helped us find the perfect vehicle within our budget. The financing process was smooth and transparent, with no hidden fees or last-minute surprises. They accommodated all our demands given that we had some trouble getting our insurance. To anyone looking for a hassle-free car-buying experience, look no more, this is where you should go! 🌟

Unfortunately I was not happy with my Service/Customer service at the detail centre. I got my car a platinum detail package which includes steam cleaning and all the works. Most of the detail I had no complaints about, the clean outside and in was done very well and looked really good. But when they steam cleaned the headliner on the vehicle, it caused my headliner to sag quite a bit. It is an older car but had no prior damage/sag to the headliner. They offered to repair the headliner of the vehicle free of charge, which was nice, but the repair came out looking worse than the initial sag did. Also, the manager at the shop claimed that they were bringing an employee from the main dealership, assumingely a mechanic, to do the job, which was not true. It was done in house at the detail centre. Also, I paid a discounted price from the usual cost of the detail, and was initially told after discussing options for the headliner that I would have to pay in full to be treated like a regular customer, which I didn't have an issue with. Their treatment was to do the repair, which did more bad than good, or split the cost of the labour and parts 50/50. Note I did not sign anything putting damage liability on myself, which I think should make them liable for the replacement. (Note when I went in to pay for my detail they actually did offer me the discounted price again with the same deal of the free repair or 50/50 replacement, which was nice I suppose.) After the "repair" they refused to pay for the replacement in full, so I am taking it upon myself to do the repair. They offered to pay half for the cost of my headliner if I do the labour myself, and when I refused they offered to reimburse me the cost of the detail, which I also refused, because I was happy with the rest of the detail and honestly just upset with their attempts of deal making. If they are not willing to fix the damage they caused I will do it myself at my own expense. Would recommend if you just want a basic clean, but would highly suggest not getting your headliner done here. Photos are included of the initial sag after the clean and the glue job repair afterwards.

David in service is awesome! Thank you for giving me your time and trying your best to help me. Very kind. You are appreciated David. Excellent customer service.