Whitehorse Toyota

Got many of services done here. Staff is always friendly and polite. But work on vehicle is not good. However, I have any many occasions dropped off my car and had to sit there for hours to find out they had never even started working on my car, couldn’t find my appointment, etc. I lived a few hours out of town so that was extremely difficult to manage. One of my last services they told me that I needed to get new brakes basically right away, and got a ridiculous quote. I went to a Toyota service center in Vancouver, BC to look and said that not only were my brakes fine, but that they had no idea why the quote would even be that high. It’s been a year since that last service plus thousands of KM’s, and am told my brakes are still fine. I got my car detailed here and although they did a fantastic job, I was called halfway through the detailing and was told my seats were so bad they needed additional cleaning. I said go ahead, to only have the service guy tell me when I picked up my car that because my seats weren’t that bad that they would only charge me half of the price to do the seats….in what world does that make any sense? I would be extremely cautious of any additional work these guys recommend. Get a second opinion.

I had wonderful experience here and I had a lot of work done. The staff were very friendly, accommodating and the techs went above and beyond. Eric tuned my 1972 FJ40 and had it starting and running like new! Brandon changed my timing belt and tensioners on my 1996 Hilux Surf and brought other issues that needed addressing to my attention. Thomas swapped out my speakers and made my sounds system way better than before. Travis is so knowledgeable and provided incredible advice and taught me a lot. Shawn was able to fit me in even when they were fully booked. I really appreciate his help and accommodation. He also got me the best price on tires (I did a lot of shopping around). And a shout out to Backflip who took time out of his day to help me locate the cause of a rattle and fix it. I highly recommend this place and their detailing service as well. My car has never looked so good or been so smooth. Accolades to management and owners for providing all around excellent service. Thank you. Do yourself a favour and buy a Toyota!

Another great experience getting my car serviced at Whitehorse Toyota - 10 out of 10 for service advisors, especially Rylan and Travis, for technicians and for support staff. An outstanding team doing outstanding work - thank you!

The sales department was the problem. They should know how to communicate with the customers properly. No further explanation and some words I could take as racism after I got this new vehicle in 2026. I’m very disappointed. Once you purchase the car, you won’t be valued as a customer? I cannot trust this Toyota anymore. I hope this review helps a bit for you.

Posting this to help others in the North make an informed decision. I purchased a Toyota Corolla Cross Hybrid here. In Yukon winter conditions, this vehicle requires extra equipment to function properly: a block heater, oil pan heater, and trickle charger, and ideally a heated garage. This was not clearly explained at the time of purchase. After a -40°C cold snap, my car was completely dead even though it was plugged in all day. It took 6 days to get it towed and another week for the battery replacement. I understand this was an extreme situation and was patient. The bigger issue was communication. After picking up the car, it had an engine warning light, the hybrid system wasn’t working, the car was pretty loud, and there was heavy vapor. I was told not to drive it and to tow it back, but it would only be checked at my next appointment. My appointment was at 7:30 AM, and the car was already there three days early. I received no update that day. After many voicemails, I finally learned at 10:30 AM the next day that there had been internal miscommunication—the oil pan heater had not been installed, only the code reset. I then waited two more days to get my car back. Staff were polite, but the lack of communication and delays were very frustrating. ⚠️ If you’re considering a hybrid in the North, be aware that extra equipment and a heated garage are almost necessary, and this should be clearly explained before purchase