Franchise Dealer

Wilson County Hyundai

Lebanon, TN

4.7(1,678 Google reviews)

Brands

Hyundai

Contact

1310 W Main St, Lebanon, TN 37087
(877) 358-5173wilsoncountyhyundai.com//

Google Reviews

# Summary The staff demonstrates exceptional customer service by prioritizing transparency, patience, and personalized attention throughout the buying process, with multiple salespeople and finance representatives earning praise for their professionalism and lack of pressure tactics. Customers consistently report smooth, comfortable experiences where their questions were thoroughly answered and they felt genuinely valued, resulting in fair pricing and confident purchases.

Ricardo Majanoa month ago

I had an excellent experience working with Joseph. He went above and beyond by staying late so I could make it in after work to look at and purchase my truck. From the moment I arrived, he was professional, honest, and never made me feel pressured. Not only did Joseph take the time to answer all my questions, but he also worked hard to get me a great deal that I was extremely happy with. The entire process was smooth, straightforward, and much easier than I expected. It's rare these days to find someone who genuinely cares about their customers and is willing to put in the extra effort, but Joseph did exactly that. If you're looking for a new vehicle and want someone who will treat you right, be upfront with you, and work hard to earn your business, I highly recommend asking for Joseph. He made buying my truck a great experience, and I'll definitely be recommending him to friends and family.

Sarah Hale7 months ago

I just purchased a 2025 Elantra and the experience couldn’t have been better. From the moment I arrived, Zach made everything feel easy and comfortable. He was incredibly helpful and patient, and you could tell right away how knowledgeable he was. He took his time walking me through every detail of the car, answered every single question without rushing me, and made sure I felt completely confident and comfortable behind the wheel. He was so personable and genuine, and honestly made the whole experience feel safe instead of stressful. Tom was just as wonderful, he helped make everything smooth and clear when it came to the financial side. He explained things in a way that actually made sense and never once made me feel pressured or confused. Both Zach and Tom were also genuinely funny and made the whole experience enjoyable. I am truly grateful for both of them. I left feeling happy, confident, and excited — and I absolutely love my new Elantra!!!This was such a positive experience, and I’d recommend them & this place to anyone looking for a sweet, reliable new ride with a smooth buying process!

ZaBrina Seaya month ago

Mr. Eddie Thompson provided outstanding professionalism, expertise, and dedication throughout the entire truck-buying process for my son. His knowledge and guidance helped us confidently select the perfect truck. We truly appreciate his patience, honesty, and exceptional customer service. Highly recommend!

Dawn Watson8 months ago

Our first encounter was by phone with Zach! He was so helpful with providing detail about the automobile we had called about. My husband and I were unable to get to the dealership until late that evening with only less than an hour to spare before closing yet he made sure the automobile we were interested in was held securely for us until we could get there! Once we arrived we were graciously greeted by Austin who made sure all of our questions were answered and that we had a wonderful test drive! They truly made us feel welcomed, valued, and if we had known each other all our lives! They were very fair with our trade-in as well as the price of our new vehicle. The paperwork and financing went so smoothly with Bobby! Literally the most accommodating , quick, painless, and easy car buying process I have ever known in my 54 years!!!? Just WOW!! I have never experienced such lack of pressure to buy and only their motivation to please as this dealership! I never knew such existed! Thank you Wilson County Hyundai for such an amazing experience!! We will be singing your praises and spreading the word to anyone in the market for a vehicle! You guys are truly a cut above!! HIGHLY RECOMMEND!!!! And also a special thank you to the sweet gentleman at the counter who kept us occupied as we awaited the finalities of the process! My apologies as your name has escaped me but as pet lovers ourselves, we appreciate you sharing your precious 3 fur babies' pics and stories while we waited! Our Mr. Fuzzy Britches loves our new SUV too!! He enjoyed his first ride!

Christopher Smitha month ago

We arrived at 640 PM, closing at 7 PM. No problem. Eddie welcomed us in and took all the time necessary for us to make an informed decision for our changing family. He was truly excited about the product he was selling and the extensive warranties that backed it up. We got top dollar for our trade, better than other dealers for sure. No pressure whatsoever, just a great decision that fit our family. No “sales speak “ The financing was straightforward. Tom explained the best warranty choices that best fit long term. The people at Wilson County Hyundai, Eddie (sales),and Tom(financing) definitely deserve the 5 star rating! A great all around experience as it should be…

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