Wilson Motors

Absolutely excellent service at Wilson Motors!!! Not only did Patrick sell me this great vehicle, but when an issue was found it was dealt with! There are no words for how much I appreciate Pablo and Courtney in the Service Department, and James and Keith as Auto Surgeons. It may have taken us a while to get the parts and coordinate some services but in the long run~I have a well running, almost rebuilt, vehicle with actually better gas mileage than before!!! And in the midst of all this Crystal kept me in vehicles during the times the Jeep had to stay overnight. Super kudos to the aforementioned members of your crew, you are lucky to have them~~~take excellent care of them!!! The management mantra in my businesses were to take as incredible care of our staff as we hope they take care of the customers............Barbara Bush

Wilson motors service department will lie to you. After asking around and receiving nothing but warnings about Wilson I still had them do some work on my ST. Overall this was costing me $4600. I scheduled my car to be dropped off Wednesday morning, agreement was the car would be done Friday. I was having wilson do 2 jobs, a timing belt and clutch/flywheel. Total of about 14 hours of labor. They had 3 days to do this job, 24 business hours. Wednesday, Car dropped off at 9am. No work done. "Got started late" Thursday. Only have 16 hours to do a 14 hour job. I later asked why they didn't call me on Thursday to let me pick up my car to reschedule the work. The service managers response? "That isn't a call I would ever make." They wouldn't update a customer when their job might not be done on a friday. Friday. First update I receive. It's that my car will not be ready. I had to ask about a loaner car. I ask them to have it ready friday. They make an effort and say it's done. I can pick it up saturday. Saturday morning I get a text from Byron, the new slave cylinder is leaking. They'll need to keep the car until monday. What i think happened is Byron lied to me. They never had my car finished Friday, they're using a leaky slave cylinder as an excuse to give themselves more time. Again, we had a timeline agreed to and they're failing to meet their own timeline. Not the customer's fault. Monday. 3 days over schedule. Another bad slave cylinder. Very convenient. I had to call Wilson ford to get an update. My text went unanswered. New ETA is Tuesday. Tuesday. 4 days over schedule. I text Byron at 11am and got no update, no reply, until i called later.Another bad slave! New ETA: Thursday? Wednesday. 5 days over schedule. No updates. Thursday. 6 days over schedule. Car is finished around 2pm. The clutch is not right. Extremely soft, very little activation on the pedal. Great. Wilson can't even do a clutch correctly on the 3rd try. Confirmed with 2 other mechanics. They likely failed to bleed the new slave properly, which means more of my time wasted and more of my money gone because Wilson can't show some respect to their customers. My car was at Wilson ford for 8 days on a 3 day agreement. I was thrown a rental car and expected to be happy with that, then treated weird when I was not happy. I said I did not consider this a good replacement and we needed to make this right. I was told they disagree and given a nonsense apology "We're sorry you aren't happy with the rental car". Before picking up the rental I stated that I did not think a rental was sufficient. When I asked for a discount on the job, I was met with a response of "We didn't do anything wrong, no chance." This is not the way a business should operate. They failed to update me multiple times throughout this process, and then when told this they act like updating customers is not something they are required to do. Bad parts happen. I am pretty understanding, but agreeing to do a job in a timeframe, then breaking that agreement without renegotiation or updating the customer is a scumbag thing to do. Terms change, it happens, but when terms change the costs need to change as well. Doing business any other way is dishonest and disrespectful. I want to emphasize that I gave them multiple chances to say sorry or acknowledge they fell short. The manager refused to say sorry without adding qualifiers onto their apology, which is weirdly immature. I would avoid Wilson at all costs. They have a horrible reputation for a reason and they don't seem interested in fixing that reputation. From their response to my review it's clear that they don't really care. I gave them many chances to make this right or say sorry and I was very transparent about my expectations and how they weren't met, along with why they weren't met and why a rental isn't sufficient. They treated me with little courtesy, then got defensive when their behavior was called out. When things go south, they react with ego and dig their heels in. Not a good look at all.

Like many diesels I had an issue with my truck going through the DPF regeneration cycles too often, about every 50 miles. They tell me it’s my aftermarket air filter, I mention I have been using it for four years without issue, but they make me buy a new one. Didn’t change anything. Then they tell me it’s a sensor and made me buy a new one. Didn’t fix anything. I have a GPS on my truck that I can track with my phone, they then took my truck for quite a long joy ride because apparently they didn’t believe the documented photos I showed them of how often it regenerates. They couldn’t get it to kick in so they tell me nothing is wrong with it. This place is a joke! Bring your truck elsewhere. Not to mention just because I bring my truck to a shop does not mean I want to be on their mailing list. I have been trying for two years to get off it. They seem incapable of doing that.

We worked with Josh Bigford and it was a great experience. Pretty good deal and he is very friendly. 5 Stars! We will drive the distance for regular maintenance and to say hello!

Thank you, Jimmy and Johnny you guys did an amazing job. I love my new car. I highly recommend dealing with both of those two men.