Wolfe Calgary - Chevrolet GMC Buick
Calgary, AB
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# Summary The dealership receives predominantly positive feedback for its friendly, welcoming staff and seamless sales process, with customers particularly praising sales representatives for their professionalism and lack of pressure tactics. However, one negative review raises serious concerns about service department practices, including alleged dishonesty, misrepresentation of work performed, and differential treatment of female customers.
I recently got 2020 Toyota highlander from GMC wolf. The customer service was more than excellent, the moment I walked in everyone is super friendly and welcoming. I was very happy with the vehicle I got for 3 reasons. Car was in prefect condition, fully serviced and detailed upon pick even full tank of gas. Treated me so nice and they all worked with me to get me approved. most importantly I was approved for excellent deal that I can afford. Bradley is an amazing person and I highly recommend everyone to deal with him even the manager Steve. Finance team is very knowledgeable. Meisha explained every step to regarding my loan approval. My experience was 10/10 thank you so much.
We joined the Wolfe pack officially today!! Spotted a truck I liked on Wednesday and got speaking with Austin and made arrangements to go see it on my lunch break. 20 min before appointment he called to let me know before hand there was a pending sale from that morning. Before I had a chance to be upset he said he had another similar model that hadn’t been inspected yet he could show me, same truck, few more kms but cheaper and had accessories. I was in and out of there in under 2 hours, the process was seamless and everything I asked for they said yes, I felt like I left meat on the bone on this one and walked out smiling. Austin is your man to see here for sales. No pressure all pleasure. Also shout out to Chad and his beautiful man mane. Bearded guys just ask Chad for a beard discount and he will hook you up!! Looking forward to testing the service side to see if it is as good as I am reading. Shopping at Wolfe was quick, easy, and pleasant from test drive to pick up.
Update #3. Women beware. Do NOT take your vehicle to Wolfe service. They directly lied to my wife, and later admitted they didnt do what they said. This experience has been n9thing but disappointing. It started ok walking in, but by the end of the actual deal, we had been lied to, told they wouldn't honor a deal with a price, told to swap our own tires on our driveway after spending 130k on a new truck. Asked for $500 cash signing the deal that we gave the first night *(miracle 10min later it was upstairs in the vault)... then when the installed our lift, the truxk wheel was off, and we had no print out of alignment we were charged with. My wife asked for it, and to fix the wheel. They told her the didnt have the printout and they needed the trucks suspension to "wear in" or "sag" before they could do anything. Upset, I went there. I asked the service manager, and he said the same thing. I demanded the shop Forman immediately drive our truck and tell me it was ok. He drove it came back and admitted it wasn't, and that thwy could've done thw wheel. When I told them I wanted the printout. The forman went to the back and in 10min produced a print out. If you are a woman, I would avoid this place. Obviously they thought my wife was stupid and didn't think that I would show up. The fact that I had to, is so so sad. It seems that they might be taking advantage of women. On top of all the lies, trying to change the deals after it was made, they offered me money off and free items that I upgraded. I can say I didnt take any of it. I wasn't looking for that. I wanted a honest deal. They couldn't do that. They said they would do something and I doubt they will. We will be taking this truck to Shaganappi GMC to fix the wheel and check alignment. And for all future items. They are fair, straight and honest with both me and my wife. No lies...... Deeply sad about this experience. Be very cautious if you do proceed here. Get everything in writing as you do it or it will change. Wish I couldn't bought elsewhere.
What a great dealership! They were not pushy at all.. very informative and very understanding. To sum it up, they didn’t blow smoke! David and Kruz were awesome and extremely informative, accommodating and helpful when getting my girl a truck and making her feel like she is one of the “Wolf Pack”! I would Highly recommend them and this dealership to everyone!
We purchased a used 2023 GMC Sierra 1500 SLT yesterday from Wolfe Calgary, the experience was good from start to finish. The process was smooth and stress-free. A special thank you to our Product Specialist, Alex Zhong, who was professional, knowledgeable, and patient. He took the time to walk us through all the features, answered our questions, and made sure we felt confident and comfortable with our decision. We truly appreciated his support and attention to detail.
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