Woodrum Ford
Macomb, IL
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Google Reviews
The dealership consistently receives praise for its customer service, with staff members noted for being responsive, helpful, and non-pressuring throughout the sales and service process. While customers highlight efficient transactions, convenient communication, and knowledgeable team members, one buyer noted that more detailed instruction on vehicle features at purchase would have been beneficial.
I found my 2023 forerunner on CarGurus at Woodrum Ford Toyota. Expressed interest on a text. TJ responded quickly. I discussed my trade with a picture and we came to a deal over the phone, pending viewing our respective vehicles in person. Never felt pressured, and I feel we both got exceptional vehicles. since it was an 80 mile one-way trip, I appreciate the convenience of only one trip. Dickering at a dealership is one of my least favorite things to do. I highly recommend Wood drum.
Woodrum is always great to deal with. Gregg has always found me great used vehicles that last a long time with no problems . Vince was great to work with and the whole team is very helpful. They helped us with some of the tech connections that would have taken so much longer to do on our own. This place is truly one of the best!
The only issue is that there could have been more explanation given about how to use my hybrid upon purchase. I've had to learn about my battery use through Google. I understand that the manual is there, but I still feel like a verbal would have been helpful!
Everybody at Woodrum was excellent. Got my truck repaired* earlier than initially expected. *there is a recall on my transmission, but no remedy available yet. The people at Woodrum were able to replace a failing part that will still need to be replaced again when the remedy becomes available
Had the pleasure of dealing with Akira, Jared and Mike. The whole team was awesome — amazing customer service. They got us a great deal on a new Raptor and were very attentive to details. Many thanks from the team at DBR. We will definitely be coming back for the F250 next. Thank you guys.
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