York Dodge Chrysler Jeep RAM

🌟🌟🌟🌟🌟 We had an awesome experience! My husband and I drove from Cave Creek, AZ to Prescott to take a test drive of a beautiful 2020 Ford Explorer ST. We organized the test drive with Brody. When we arrived, it was waiting for us under a covered car port and we got the keys to take it for a spin. We fell in love, but we were getting hungry given we had a long drive up to Prescott! Brody recommended a delicious lunch spot for us to discuss our decision about the vehicle. Our entire deal was negotiated via text message while we ate a quick lunch. When we returned to the dealership 1 hour later, the deal was drafted and we hit the road with our beautiful new/used 2020 Ford Explorer ST! 1 MONTH LATER..... WE STILL LOVE THE CAR and can honestly said we have never had such an amazing experience buying a vehicle! I will buy from them again if/when I need a new or used vehicle. Highly recommend Brody, Corey, and the guys in finance! Not pushy! Super friendly! 🤩 5 STARS 🌟 🌟🌟🌟🌟

We flew into Phoenix to purchase our new truck, The sales team at York Ram picked us up from the airport and greeted us with the most hospitality. Amazing experience, Big Thank you to Chris, Brodi & Johan 🤝 Don’t hesitate to purchase your next vehicle from these guys, they will take care of you!

I want to sincerely thank one of your outstanding employees for his incredible kindness and assistance when I was stranded on the side of the road with car troubles. Zachariah, who introduced himself as a mechanic, compassionately stopped to help me after seeing me on the phone, visibly panicked and unsure of what was wrong with my car. Along with another Good Samaritan, he helped me remove the tire, diagnosed the issue, and got me back on the road. Since I don’t have Zachariah’s contact information, I am using this platform to express my heartfelt appreciation. Zachariah’s willingness to help a stranger in need, outside of work hours, speaks volumes about his character. It’s rare to encounter someone so selfless and kind in today’s world, and I feel incredibly fortunate to have been the recipient of his generosity. Thank you, Zachariah, for your kindness and expertise. You’ve truly made a lasting impression on me, and I will pay it forward whenever I have the chance. If I ever need work done on my vehicle in the future, I’ll know exactly where to go. You are a remarkable example of compassion and professionalism — the kind of person everyone should strive to be.

Finance offered me 100 for my trade in. Obviously, I declined. Then the finance guy, Corey, asked if I would be interested in selling it to him privately, for only $300. Sucks to know you won’t get an honest trade-in value because they’d rather pressure you into selling their vehicle privately. When escalating to the manger, Omar, he was rude, defended this unethical practice, and walked away mid conversation because he was unwilling to negotiate. Additionally, I was asked to sign a document accepting delivery of the vehicle, even though we hadn’t agreed to financing terms. Too many red flags. Save your time. Edit: upon trying to clear up my issues with the owner, I was met with rudeness and passive aggressiveness. They would like to rip you off and then state that they reprimanded their employees. What does that do for me? Why am I being looped into your businesses discipline? I filed grievances with the state AG and MVD. ‘Curbing’ is the term for what they were doing.

By far the worst service from a dealership I have ever had; the worst part of being there 3 1/2 hours was the service manager’s attitude.. I get better, faster and more pleasant service @ Jiffy Lube! The service manager when I approached had a take it or leave it attitude! The service writer was apologetic. I bought tires from there about 1 & 1/2 years ago and they ruined my alloy rim; my mother in law was in the hospital then convalescent home in Ca., Then my father in law so that being said I have been back and forth constantly with my husband. My husband and I both bought our vehicles there but the quality of service is take it or leave it! Buyers be ware as well as people needing quality care from a dealership that values your patronage and appreciates return customers THIS DEALERSHIP DEFINITELY DOES NOT!!!!!! Cindy Chase I have NEVER HAD WORSE CUSTOMER SERVICE ANYWHERE! MAYBE WHEN YORK STARTS LOSING CUSTOMERS THEY WILL TAKE NOTICE!!! I might also add a second couple we’re going to get what they thought was a quick service also thought service was atrocious and said they expected quick and efficient service as they get in Glendale, Az. Just happened to be in the area and expected service like Glendale, Az. WHEN WILL THE TAKE IT OR LEAVE ATTITUDE CATCH UP WITH THE DEALERSHIP. I would rather go south towards Phoenix than deal with the attitude! Let’s see if anyone from the dealership responds or if they have the same attitude as their service manager!!! I will keep you updated!