Young Chrysler Jeep Dodge Ram Morgan
Morgan, UT
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The dealership receives high praise from most customers for friendly, professional salespeople and smooth purchasing experiences, with particular recognition for staff members who provide genuine service and patience. However, one customer reported serious safety concerns regarding improperly torqued wheels after service visits and alleged predatory pricing practices, along with poor handling of complaints.
We couldn't be happier with our experience at Young Chrysler Jeep Dodge Ram in Morgan! Wyatt was our salesman and made the buying process smooth, easy, and enjoyable from start to finish. One of the reasons we chose Young Morgan is because of Jackie. We've followed her throug some of her career because we know, like, and trust her—and that means everything to us when making such a big financial decision. Even though she wasn't our salesperson this time, she still went above and beyond to make sure we were taken care of. Porter has also been incredible, helping us with a few things our new truck needed after purchase. The entire team has been responsive, accommodating, and genuinely committed to providing great customer service. We truly appreciate all of you and highly recommend Young Morgan to anyone looking for a dealership that stands behind its customers. Thank you for taking such great care of us!
TERRIBLE! My mom almost wrecked because they didn’t torque the wheels after doing brakes, going down the freeways wheel almost came off and snapped the lugs. Once she somehow came to a stop after almost wrecking on I-15, 1 lug was all that was there. This has happed on THREE separate occasions, the other times me or another family torqued them after coming loose and noticing a vibration. Also happed to another family member on their car after stating it was vibrating, found rear wheel loose and missing 2lugs. I tightened them and they replaced the missing lugs. Their response was someone tampered with the car… no, nobody did, and that’s about the worst customer service response and not owning up to it. Total Joke. Let’s talk about another time when she asked to have headlight BULB replaced, they wanted $400 to install $20 bulbs. Predatory practice on the elderly. Took me less than 10 minutes, just had to move the PCM. Really $400?!
Danny LePelley was awesome to work with. He treated my wife and me with genuine kindness and was incredibly friendly throughout the entire process. He was professional, yet made the experience feel more like working with a friend than a salesperson. The Jeep buying process was smooth, easy, and completely pressure-free. We couldn’t have asked for a better experience. Thanks Young CJDR, Danny, and the entire crew. Merry Christmas and a Happy New Year!
What a wonderful, kind team of people! I had service for a recall and it was handled very quickly. Everyone smiled and communicated so effectively. I have found my favorite dealership for all future needs!
I really do not like car shopping and over the past 30 years, my husband and I have purchased many cars, however, it was time for me to purchase a new car and I spent weeks looking online and researching which type of vehicle to purchase. I found a Jeep I was excited about and I called the Young Dealership in Morgan. I spoke with Billy Hewitt. He was personable, attentive and extremely helpful but not pushy, at all. He even said he would look at other possibilities based on the information I had given him and send those to me. My husband and I decided to drive up to Morgan and test drive the Jeep. When we arrived, Billy came out and met us and had the car ready for a test drive. He was so good to point out the features on the car and he was very knowledgeable. After the test drive he asked if we wanted to see any other vehicles and he was quick to get the other one we wanted to see. He was not pushy and told us we could take our time and even come back later if we wanted to think about it. I ended up loving the first car I test drove and we proceeded to fill out the paperwork. Billy worked quickly and was friendly and patient with us the entire time. We then worked with Marcus Meadows who completed all the financing paperwork. He was also very patient and took the time to explain the various options. He was knowledgeable and friendly. This was the best car buying experience I have ever had! Both Billy and Marcus made it a painless and quick transaction but we did not feel rushed or ignored. I would highly recommend this Young Dealership in Morgan.
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