Younger Mitsubishi

The service department is incompetent and dishonest. Wife had her vehicle there for maintenance. Appointment was for, I believe 1030am. She was told it would be 2 to 3 hours, no big deal. Primarily just fluid and filter changes. Around 3pm rolls around and she hasn’t heard anything from them, so she calls. Turned out her vehicle hadn’t even been brought into the shop yet. Then came the barrage of excuses. “I only have one technician and this massive job going on. It’s not my fault.” Blah, blah, blah. Only needed to call her and tell her. At this point my wife’s mother and our 2 year are tired and ready to go. My wife, frustrated decided she was just going to pick the vehicle up. When she showed up, suddenly the story became, “oh well we think we can get it done now. I just spoke to the tech. He’s confident he can get it done”. More blah blah blah. First of all, it’s now 330 and you’ve already told me the work would take 2-3 hours. Your shop closes at 5 and it’s a Friday. There’s absolutely no way your technician was going to properly perform our maintenance work in the 1.5hrs. I was on speaker phone while my wife repeatedly asked for her keys and to just take her vehicle and leave. The advisor continued to just make excuses and ultimately talk down to her. After around the 5th excuse, I spoke up through the phone and had to tell the advisor to shut his mouth, get her keys, or she was going to call the police. They were literally holding her vehicle hostage. It took over another 20 minutes to get her keys and locate the service manager. The manager then proceeded to agree they absolutely dropped the ball and then made nothing but empty promises. He said he would come to our house and pick up our vehicle. We told him we wanted to take the weekend to think about it, because our confidence in the shop was greatly compromised. We decided we wanted to stay with them, since we have the 200k powertrain warranty, only to have the service manger completely ignore us. Incompetent, unprofessional and dishonest.

I know this is not going to be believable but my wife and I had the best time test driving and picking out a vehicle at Younger Motor Group. Their team of professionals were great from beginning to the end. John, our salesperson, was so knowledgeable and helpful that you couldn't help but to enjoy the time you spent with him, and trust me we ask him a ton of question. Dwayne, our business manager, was amazing. He explained everything in terms we could understand and always wanted to make sure we understood the price and never tried hiding any, total transparency. You have to understand how amazing this review is because my wife and I hate buying vehicles and the whole sales process, but after dealing with Younger we will never go anywhere else. Thank you, John and Dwayne!

Justin is extremely easy and kind to work with . He not only got us everything we was looking for but also got my father a nice vehicle as well. There was no nagging it was the easiest transaction I ever made . Everyone at the dealership has been great. They also have great warranties !! I would highly recommend Justin !!

Younger Motorcars worked well with me in getting the financing to be where I needed it. Sales consultant AshleyPaxton was fantastic in giving me all the information about the vehicle and answered all my questions. Would definitely return.

First new car purchase in my 54 years of driving and second purchase from Younger (where in 1981 I bought a one year old trade-in). Had been shopping for 1.5 years and become familiar with dealer pricing games; Younger doesn't seem to play those games. Other than the processing fee, the price was the starting point for negotiation, not a bunch of bogus fees. Not all dealers are created equal. Walkway cash cost/price from Younger was at least $2K lower than at the Mitsubishi dealer east of the mountains (based on a quote that dealer provided me). The onsite insurance agency saved me 75% vs my existing agent's offer. The whole process was low pressure and surprisingly pleasant.