ZENTO MOTORS
Hollywood, FL
Contact
Google Reviews
# Summary The dealership has received overwhelmingly positive feedback regarding knowledgeable and attentive staff, transparent pricing, and smooth purchasing experiences, with multiple customers praising specific team members for their patience and professionalism. However, one customer reported concerns about deceptive advertising and alleged bait-and-switch tactics, including price changes after credit inquiry and vehicle relisting at higher prices.
I had a fantastic experience purchasing my car from Auto Direct in Hollywood. From start to finish, the process was smooth, transparent, and genuinely enjoyable. The team, especially Sebastian and Antonio, went above and beyond to ensure I found exactly what I needed. Antonio and Antonio were knowledgeable, patient, and attentive—he listened to my preferences, answered all my questions, and walked me through every detail without any pressure. The dealership itself feels trustworthy and customer‑friendly, with a straightforward pricing approach and a clean, comfortable showroom. The car selection was excellent, and I appreciated how well the team explained financing options and next steps for a hassle‑free pickup.
They provided excellent service Oto was very helpful i got approved fast and they were able to work with me perfectly without any problems highly recommended.
Excellent service, many options to choose from. Very good inventory. The manager Sebastian & staff will work with you to get the best deal. Very Honest & transparent dealer for sure.
I’m very happy and excited with my new Suburban. Thank you Nacho and Otto for your help. You guys are the best…… 100% Recommend
I visited this dealership after responding to an online advertisement for a vehicle listed at a specific price. Upon arrival, I allowed the dealership to run my credit based on the terms and pricing that had been publicly advertised. However, after reviewing my information, the dealership attempted to change the pricing structure and later stated they were unwilling to proceed with the sale for unclear and inconsistent reasons. Shortly afterward, I observed the same vehicle being relisted online at a higher price. This type of conduct raises serious concerns regarding deceptive advertising and potential bait-and-switch sales practices. Consumers should exercise caution when dealing with this dealership and ensure that all advertised pricing and financing terms are documented in writing before authorizing any credit inquiry. I am currently documenting the incident and reviewing the matter for potential submission to the Better Business Bureau, the Florida Attorney General’s Consumer Protection Division, and other applicable regulatory agencies. Businesses operating in this manner damage consumer trust and should be held accountable for misleading marketing and unprofessional sales conduct. STAY AWAY & YOUR WELCOME
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